Return Policy for Eggs
At Petros Farms, we understand that eggs are perishable goods, and ensuring their freshness and quality is our top priority. Due to their delicate nature, we do not accept returns or exchanges for eggs once they have been delivered or shipped.
Quality Assurance:
We take great care in handling and packaging our eggs to maintain their freshness and quality throughout the delivery process. If you have any concerns about the quality of the eggs you have received, please contact us immediately, and we will do our best to address your concerns.
Reporting Issues:
If you encounter any issues with your egg delivery, such as damaged or defective eggs, missing items, or any other quality concerns, please notify us within 24 hours of delivery. We may request evidence such as photographs to assess the condition of the eggs and investigate the issue further.
Refunds or Replacements:
While we do not accept returns for eggs, we are committed to ensuring your satisfaction with your purchase. Depending on the nature of the issue reported, we may offer a refund or replacement for the affected items. Our customer service team will work closely with you to resolve the issue in the best possible manner.
Plastic Egg Crates
Return Policy:
We accept returns for plastic egg crates within 10 days of purchase. If you are not satisfied with your purchase or if the product is damaged or defective upon arrival, please contact us to initiate the return process.
Refunds or Replacements:
Upon receipt of the returned plastic egg crates, we will inspect the items to verify their condition. If the items are deemed to be in their original, unused condition, we will issue a refund or replacement as per your preference.
Contact Us:
To report any issues with your egg delivery or plastic egg crates, or for further assistance, please contact our customer service team via email at petros@petrosfarms.com or by phone at +234 9134445845. Please provide your order details and a brief description of the issue, and our team will assist you promptly.
Additional Information:
- All requests for refunds or replacements must be submitted within 24 hours of delivery.
- Refunds or replacements are subject to approval by Petros Farms.
- This return policy applies only to eggs or egg crates purchased directly from Petros Farms. For products purchased through third-party retailers or distributors, please refer to their respective return policies.
Thank you for choosing Petros Farms!