how can we help?
Don’t cry over broken eggs, we are here to help. Please get in touch with us for any other questions, concerns, and general feedback. We’re hungry for all your thoughts!
support
We provide support only during office hours
contact us
Plot 1 Egbelu Nguru-Imerienwe Road Ngor-Okpala LGA Nguru, Imo State. Nigeria.
live support
You can click on the Whatsapp icon on the right for Live Support
delivery
We can deliver to you for a fee depending on your location.
You can arrange your own pick up from our farm.
Our customers have an assigned day of the week for either delivery or pick up. We may offer you the ability to select your preferred day of the week.
Our delivery area includes the following communities:
- Ngor Okpala LGA,
- Owerri Municipal council,
- Owerri North,
- Some part of Owerri west,
- Aboh Mbaise
- Ezinihitte Mbaise
- Ahiazu Mbaise
All our Eggs are delivered fresh and travel no further than 50 km from our farm.
If you don’t see your area listed but feel you may be close enough for a delivery, please contact us at [email protected] or call to determine if a delivery can be arranged.
We usually don’t offer same day delivery because we only deliver to our customers on their assigned day of the week irrespective of when the order was placed.
However, depending on the order quantity; availability and time the order was placed; same day delivery could be considered.
Same day processing and delivery charges will be applied.
If one doesn’t want to pay the additional cost of same day delivery, the best we can do is offer local pickup at our warehouse/farm.
We currently do not deliver to other states. We do not have an egg depot or storefront nationwide so please get in touch if you’d like to pick up locally from our warehouse or arrange for delivery outside Imo State.
- We deliver to our customers on their assigned day of the week irrespective of when the order was placed. All our customers will have specific delivery days of the week. We may offer you the ability to select your preferred day of the week.
- We usually do not offer same day delivery. However, depending on the order quantity; availability and time the order was place; same day delivery can be considered with additional processing and delivery charges.
- Lastly, we have local pickup. If one doesn’t want to pay the cost of same day delivery, the best we can do is offer local pickup at our warehouse/farm.
Our delivery area includes the following communities:
- Ngor Okpala LGA,
- Owerri Municipal council,
- Owerri North,
- Some part of Owerri west,
- Aboh Mbaise
- Ezinihitte Mbaise
- Ahiazu Mbaise
All our Eggs are delivered fresh and travel no further than 50 km from our farm.
If you don’t see your area listed but feel you may be close enough for a delivery, please contact us at [email protected] or call to determine if a delivery can be arranged.
internship/corpers
Yes! We do accept limited number of opportunities for those serving in the National Youth Service Corp.
location
We live and work in Egbelu Nguru Community in Ngor Okpala Local Government Area of Imo State. We currently do not have an egg depot or storefront nationwide, so please get in touch if you’d like to pick up locally from our warehouse or arrange for delivery outside Imo State.
enquiries
Use our online contact form or send us an email at: [email protected] You can also call us at +234 913 444 5845.
If you’ve already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email.
We’ll respond as quickly as we can to help you out! Otherwise, give us a call at +234 913 444 5845. Our receptionist will be happy to help.
Return of Plastic Egg Crates
Yes, we accept returns for plastic egg crates within 10 days of purchase. If you are not satisfied with your purchase for any reason, please contact us to initiate the return process.
If the plastic egg crates are damaged or defective upon arrival, please notify us immediately. We will arrange for the return of the damaged items and provide a replacement or refund, depending on your preference.
To initiate a return for plastic egg crates, please contact our customer service team via email at [email protected] or by phone at +234 9134445845. Our team will guide you through the return process and provide further instructions.
Returned plastic egg crates must be in their original, unused condition to be eligible for a refund or replacement. We reserve the right to refuse returns for items that show signs of damage, wear, or misuse.
Yes, customers are responsible for covering the return shipping costs for plastic egg crates unless the items are being returned due to damage or defect upon arrival. In such cases, we will provide a prepaid return shipping label.
Once we receive the returned plastic egg crates and verify their condition, we will process your refund or replacement promptly. Refunds will be issued to the original payment method used for the purchase.
No, this return policy applies only to plastic egg crates purchased directly from Petros Farms. If you purchased plastic egg crates from a third-party retailer or distributor, please refer to their respective return policies.
Payments
You can walk into any of our Partner Banks, Zenith bank and Globus bank and make payments to Petros Farms Account or you can pay online.
Once your payment is confirmed; you will be notified of a delivery or pick up day and time.
Yes! There are two methods of online payments: Paystack and VoguePay.
PRODUCTS & STOCK
As layers age, the size of their eggs progressively changes from small to medium to large.
We may have small, medium, large or all sizes when you order.
BOOKING / ORDER
- We make certain number of trays available for online orders. If the quantity available for online order is what you need, then order online and proceed with payment.
- If you need more than what we make available for online orders:
- then call us or fill out the out the form with your information.
- you will get a confirmation call for availability and preferred delivery or pick up day and time.
- then proceed with payment.
The minimum order quantity is 30 trays / crates.
DISTRIBUTORSHIP REQUEST
Call and Schedule a meeting with our Assistant General Manager
TRAY/CRATES
Absolutely! For your convenience, we offer the option to purchase our 30-Cell Egg Trays/Crates. Alternatively, you can bring your own egg trays, and we’ll transfer the eggs from our trays to yours. Our focus is on ensuring the reliability of your order and providing a seamless Farm-to-Table Egg experience.
Returns for Eggs
We ask that you report any issues with your egg order within 24 hours of receiving your order. This allows us to promptly address any concerns and ensure that you’re satisfied with your purchase.
Unfortunately, we are unable to accept returns for eggs due to their perishable nature. We encourage you to double-check your order before completing your purchase to ensure that you’re ordering the correct quantity and type of eggs.
If you have any concerns about the quality of your eggs, please contact us immediately. We take pride in the quality of our products and will do everything we can to address your concerns and ensure your satisfaction.
We take every precaution to ensure that your eggs arrive safely and in good condition. This includes careful packaging and expedited shipping methods.
In certain cases, such as documented cases of shipping damage or errors on our part, we may make exceptions to our return policy. Please reach out to our customer service team for assistance, and we’ll do our best to accommodate your needs.
If you have any questions or concerns about your egg order, please don’t hesitate to contact our customer service team at +234 9134445845. We’re here to help and ensure that you have a positive experience with our products.
We strive to provide you with the highest quality eggs at all times. If you believe that the eggs you received do not meet our quality standards, please contact us within 24 hours of receiving your order, and we will work with you to address any concerns.
Unfortunately, we are unable to cancel orders for eggs once they have been placed due to their perishable nature and our commitment to providing you with the freshest products possible.
We take great care in packaging and handling our eggs to minimize the risk of damage during transit. In the rare event that your eggs arrive damaged or broken, please contact us immediately with a photo of the damaged items, and we’ll gladly issue a refund or replacement.
We do not accept returns for eggs due to their perishable nature. However, if you have any concerns about the quality of your eggs, please contact our customer service team, and we’ll be happy to assist you.
PRIVACY
We will never share or disclose your name, email, or contact information with anyone – ever! If you sign up for the Petros Farms newsletter, you can opt out at any time.
If you want to see what we’re up to without getting emails from us, we recommend you follow us on Instagram, Twitter or check out our blog.